| Communication Styles |
What’s so important about knowing communication styles? Only the success of your next project or team! If people don’t know how styles differ, they can’t choose to communicate productively—for better results. |
| Accountability |
Keeping up with constant change requires moving out of the “victim” thinking mode to accountability. Participants focus on “What else can I do?” instead of “It’s not my job,” “Nobody told me,” or “It’s the X department’s problem!” |
| Feedback Skills |
Learning how to provide FAST feedback (Frequent, Accurate, Specific, Timely) can reduce the reluctance of peers, managers and team member to give and seek feedback, thereby improving collaboration and results.
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| Generational Values |
The “I’ll do it myself” views of Gen X and Gen Y can drive the “Let’s form a team” Baby Boomers to distraction. And customers come from all generations. Learn what values drive each generation and how taking the best of each works to the greatest business advantage.
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Toxic CMP’s**
(**customers, managers, peers)
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Toxic individuals exist in every workplace but they don’t have to impact everyone else’s results. Learning how to deal with the narcissistic, rigid and aggressive individuals who make for difficult work places entails understanding negative emotions and how to break old, unproductive reactions to these bad behaviors.
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Square Wheels: Continuous, continuous Improvement
(2 hour minimum)
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Learning the impact of speaking up, speaking out and tapping everyone’s brain is the message in this highly interactive session. Participants focus squarely on their ability to impact workplace quality and the importance of continuous, continuous improvement through teamwork.
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Emotional Intelligence --
Feeling Good for Better Business!
Workshop # 1: Knowing my EI
Workshop # 2: Recognizing Others’ EI
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If your business runs on people, you must engage their emotions as well as their bains to have a competitive business today. Emotionally intelligent workers accomplish business goals through collaboration, empathy, influence skills and supportive behaviors…all critical competencies when ‘information’ is the raw material. Without engaging the “all” of people, workers will be ‘seat warmers’ at best, ‘seat burners’ at worst!
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Coaching Skills
Workshop #1: Listening & Empathy
Workshop #2: Support & Feedback |
Coaching skills create highly productive workers and strong results. Unlike old-style “supervisory skills" programs that focused on “straw boss” techniques that were considered critical for the industrial workplace, coaching will create workers who “manage themselves” and are highly motivated to do their best. Managers who use coaching skills create engaged and creative partners to move the business forward.
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| Increasing Resilience |
In a world that’s constantly changing, resilience (or our ability to bounce back from everyday setbacks) is highly prized. People who are highly resilient manage their emotions—very challenging in the face of change or adversity—and refrain from acting impulsively. Resilience can be learned and increased by changing our automatic responses to intentional responses that significantly improve workplace productivity.
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Career R&R: Building Career
Resilience and Self-Reliance
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Without the career ladders of the 20th century, workers need a clear picture of their value in today’s economy and how and where they contribute. Knowing how to redefine personal foundations, how to read the direction of the organization, how to maximize their value to the business and identify required learning/training will create productive and supple workers. Career “R&R” reduces the burden around career planning and helps participants identify current and future work value. |
Creating Indispensable Employees
Workshop # 1:
Getting Straight with Reality (knowledge) Workshop # 2:
Taking Stock (assessment) Workshop # 3:
Required Competencies (skills) |
With downsizing and a weak economy, many employees work from a place of fear—their focus is to stay below the radar, at the very time that businesses need creativity and superior productivity to stay competitive. Indispensable employees create their own “job security” by using competitive competencies: they passionately engage in the business direction, seize results, encourage collaboration and master relationships. |
| Collaboration & Partnering |
“Lean and mean” workplaces can easily play in the big leagues when employees understand why and how collaboration works. Participants focus on behaviors that bring out the best in associates and customers alike: building trust, sharing leadership, creative problem solving, consensus building and managing conflict. |
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