Common Questions and Answers About Workforce Change
For Municipal/Cooperative Utilities

Q: What do Leaders in utilities need (to know, to do, to practice)?

A: They need... 

1. to understand that their utilities are in jeopardy because there are not enough workers to fill job openings;

2. to understand why this is—i.e. the shifting global economy, and the aging workforce--and to create a response, strategically but with urgency;

3. to recognize different world views; (e.g. generational)

4. to reconcile and respect the different world views within their workplaces;

5. to know how to get the best from Gen X workers;      

6. to know how to get the best from Gen Y workers;      

7. to implement succession planning and career development programs;

8. to develop strategy around retention and recruiting challenges;

9. to get staff people trained in retention and recruiting challenges; to get all of the utility workforce (workforce, managers, leaders, elected officials) in sync with the above;

10. to understand the consequences of not syncing with 21st century business reality. [HINT: it’s the same as ignoring your power supply mix!]

Q: Who are the audiences?

A: Your primary stakeholders include…

1. elected officials: mayors, city and village council members, utility board members and trustees;

2. leaders and utility employees: general managers, superintendents, professionals, other associates;

3. your customers. 

>>Learn more about Problems and Solutions for Utilities